The Assessment & Feedback skills are very critical for today’s managers to be able to conduct objective performance appraisals and to help their employees achieve growth. Vyaktitva conducted this training for leading telecom companies in the preceding months to equip the managers in their people assessment skills. A connecting thread in conducting this workshop was the improved capability of the participants in the art of giving and receiving feedback, conducting competency based assessments & overall enhancement of the performance management process.
Objectives:
The intervention was aimed at equipping the managers to:
- Share the key competencies & the behaviors with direct reportees
- Practice the art of giving & receiving feedback – conducting performance appraisals effectively
- Create IDP’s for self & the reportees
Process followed:
Vyaktitva used the ADDIE framework to understand the real gaps/ issues that affected performance.
Based on an analysis of the various stakeholder inputs, we designed an intervention, developed courseware and implemented the intervention. The details of the process followed are as below:
- Analysis – The analysis involved understanding their current business realities, taking feedback from business leaders, HR leaders and other stakeholders & taking inputs from existing role holders through 1-o-1 interviews, FGDs and Survey technique. Also, program feedback of any past interventions of the same nature conducted by the organization was studied.
- Design – Based on the results of the analysis, curriculum was designed for the workshops which involved defining organizational and learning objectives in sync with the Learning and Development philosophy of the organization and also its link to other organizational/ HR processes. After this, the course of the workshop was finalized w.r.t. the learning objectives of the workshop and its design.
- Development – In the development stage, we prepared the course presentation/deck, course material, finalized the training resources and activities to be conducted during the program.
- Implement – The workshops of 1 day duration each were conducted to equip the managers in their assessment and feedback skills & thereby enhancing their performance appraisal capability.
- Evaluation – Based on a mutually agreed evaluation plan with the client/s, program feedback was evaluated & program report after each workshop submitted to the client highlighting key observation of the group by the facilitator.
